Frequently Asked Questions
- How and when do I receive my ordered items?
You will order your items on our website and at checkout, choose local pick-up (Nashville, Austin, or Charleston) or shipping. You will pay for your items at this time but will not receive these items until after Thanksgiving. If you are having your items shipped, please email us at info@graciougarlands with preferred delivery date.
- How do pick-up days work?
We have a pick-up day in three different cities: Nashville, TN, Austin, TX and Charleston, SC. Pick-up day for days are as follows:
Nashville, TN: Tuesday, November 28 from 8:00am to dark at 220 Woodmont Circle
Austin, TX: Tuesday, November 28 from noon to dark and Wednesday, November 29 from 8:00am to dark at 2307 Newfield Lane
Dallas, TX: Tuesday, November 28 8:00am to noon at 6251 Anita St
Charleston, SC: Wednesday, November 29 noon until 7:00pm at 44 Colleton Drive
- What is the ordering deadline?
While we do accept orders after Friday, November 9, the selection of wreaths, trees, garlands, kissing balls, centerpieces, custom mailboxes and mailbox swags is limited after this date. There is no ordering deadline for delivery services, home design, gifts, decor and bows. However, ribbon fabrics do run out so please place your bow orders as early as possible.
- Can I add hand delivery services to my order?
You sure can! In Nashville, we offer tree, greenery or tree and greenery delivery. In Austin, we offer greenery delivery only. Delivery services, found here, can be purchased at any time.
- Does Gracious Garlands ship?
While most of our products are available to be shipped to cities outside of the Nashville and Austin areas, we have a few products we do not ship so be sure to view our Specially Shipped Items. After viewing these items, to place an order outside of Nashville and Austin, please email us at email@example.com.
We cannot ship trees or wreaths larger than 36".
- In what cities does Gracious Garlands decorate mailboxes?
At the moment, we are only decorating mailboxes in Nashville, TN and Austin, TX with hopes to expand in future years.
- In what cities does Gracious Garlands offer delivery services?
The cities where we have delivery services are Nashville and Austin.
- What is your return policy?
Our return policy can be found here. Our return policy is strict because our products are handmade, perishable, and custom made with the freshest cut greens.
- Still have questions?
Please contact us here!